Derrick Bickham
About Derrick Bickham
Derrick Bickham is a Technical Support Specialist with extensive experience in IT support and network administration. He has worked in various roles across multiple companies, including Taj Hotels, Boehringer Ingelheim, and Woodruff Sawyer, and holds a Bachelor of Science in Computer Information Systems from DeVry University.
Current Role at Woodruff Sawyer
Derrick Bickham serves as a Technical Support Specialist at Woodruff Sawyer, a position he has held since 2020. In this role, he is responsible for providing technical assistance and support to users, ensuring the smooth operation of IT systems. His expertise includes troubleshooting and supporting various operating systems, including Windows, iOS, and Android devices. Derrick collaborates with vendors and internal departments to address system failures and improve application operations.
Previous Experience in IT Support
Prior to his current role, Derrick Bickham held several positions in the IT support field. He worked as an IT Support Specialist at The Digital MVP from 2018 to 2019, and as an OnSite Support Tech at Genentech from 2019 to 2020. His experience also includes serving as a Network Administrator at Taj Hotels Palaces Resorts Safaris from 2017 to 2018 and as a Network Administrator at Taj Hotels Resorts and Palaces from 2008 to 2013. These roles contributed to his extensive knowledge in technical support and network management.
Education and Technical Skills
Derrick Bickham earned a Bachelor of Science in Computer Information Systems from DeVry University in Alpharetta, Georgia, completing his studies from 1998 to 2003. He also studied Electrical, Electronics, and Communications Engineering at the Communication & Electronics School in Twentynine Palms, California. His educational background supports his technical skills, which include troubleshooting and resolving operational issues related to various applications, as well as generating reports.
Career Background in Networking
Derrick has a diverse background in networking and technical support. He began his career as a NOC Engineer at Scientific Atlanta from 1998 to 1999. He then worked as a NOC Technician at Comstar / Globix Corporation from 1999 to 2003. Derrick also served as a Network Administrator at East West Realty Group LLC from 2003 to 2007 and at Taj Hotels Resorts and Palaces from 2008 to 2013. His experience spans various industries, enhancing his expertise in network administration.
Achievements in IT Management
Throughout his career, Derrick Bickham has demonstrated proficiency in managing IT operations and supporting technical systems. He worked as a Scientific Data and Lab Instrumentation Manager at Boehringer Ingelheim from 2013 to 2016, where he managed laboratory instrumentation and data systems. Additionally, he served as an IT Field Engineer at Truebeck Construction from 2016 to 2017. His roles have involved generating reports and resolving operational issues, showcasing his contributions to improving IT processes.