Erica L.
About Erica L.
Erica L. is a Senior Account Manager at Woodruff Sawyer, specializing in securing bonding guarantees for commercial construction and public works projects. She has over 20 years of experience in account management and client services, with a background in economics and business administration.
Work at Woodruff Sawyer
Erica L. has been employed at Woodruff Sawyer as a Senior Account Manager since 2011. In this role, she specializes in securing bonding guarantees for commercial construction and public works projects. Her extensive experience in client management and program oversight contributes to the firm's commitment to delivering quality service to its clients. Erica's tenure at Woodruff Sawyer spans over 13 years, during which she has developed strong relationships with clients and stakeholders in the industry.
Previous Experience at American Express
Before joining Woodruff Sawyer, Erica L. worked at American Express from 2004 to 2011 as a Travel Support Coordinator-Onsite in Honolulu, Hawaii. Her seven years at American Express provided her with valuable experience in client support and coordination. This role involved managing travel arrangements and providing assistance to clients, which honed her skills in customer service and operational efficiency.
Education and Expertise
Erica L. holds a Bachelor of Arts (B.A.) in Economics and Business Administration from Pacific University. She furthered her education by obtaining a Master of Business Administration (M.B.A.) from the University of Hawai‘i - Shidler College of Business. Her academic background provides a strong foundation for her expertise in financial services and client management, particularly in securing bonding guarantees for construction projects.
Background in Financial Services
Prior to her current role at Woodruff Sawyer, Erica L. worked at a financial services company where she managed programs and established relationships with small businesses. This experience allowed her to develop skills in program management and client relations, which she has applied in her subsequent roles. Her background in financial services has been instrumental in enhancing client service quality at Woodruff Sawyer.