Heather O'connor, Clcs
About Heather O'connor, Clcs
Heather O'Connor is an Account Manager at Woodruff Sawyer, where she has worked since 2022. She has a background in client services and operations management, with expertise in cyber liability and investment management.
Work at Woodruff Sawyer
Heather O'Connor has been employed as an Account Manager at Woodruff Sawyer since 2022. In this role, she is responsible for managing client accounts and ensuring effective service delivery. Her focus includes optimizing processes to enhance client satisfaction and operational efficiency.
Previous Experience at Gallagher
Heather O'Connor worked at Gallagher in various roles from 2017 to 2022. She served as a Client Services Manager for one year, followed by three years as a Client Service Manager in the Technology Practice. Additionally, she held the position of Client Service Supervisor for one year. Her experience at Gallagher provided her with a solid foundation in client service and operations management.
Education and Expertise
Heather O'Connor earned a Bachelor of Business Administration (BBA) in Finance and Financial Management Services from California Polytechnic State University-San Luis Obispo, completing her studies from 2011 to 2015. Her educational background supports her expertise in managing financial risks and understanding investment management.
Skills in Operations Management
Heather O'Connor demonstrates strong skills in operations management, which contribute to enhancing efficiency in client service processes. She is proficient in process scheduling, ensuring timely service delivery. Additionally, she utilizes advanced skills in Microsoft Excel for data analysis and reporting, further optimizing her client interactions.
Expertise in Cyber Liability
Heather O'Connor possesses expertise in cyber liability, focusing on managing risks associated with cyber threats. This specialization allows her to address the complexities of cybersecurity in her role, providing valuable insights and solutions to her clients.