Mercedes Urbina
About Mercedes Urbina
Mercedes Urbina serves as an Account Manager and Project Lead at Woodruff-Sawyer & Co in San Francisco, CA, where she has worked since 2011. With experience in managing employee benefits and invoicing, she has a background in Business Administration and has held various roles in the industry.
Work at Woodruff-Sawyer
Mercedes Urbina has served as an Account Manager and Project Lead at Woodruff-Sawyer & Co since 2011, contributing to the company for over 13 years in San Francisco, CA. In this role, she is responsible for managing client plan benefits across various services, including medical, dental, vision, and employee benefits. Her responsibilities include generating and reconciling monthly invoices for all carriers, ensuring accuracy before forwarding them to clients.
Previous Experience
Before her tenure at Woodruff-Sawyer, Mercedes Urbina worked at Andreini & Company as an Account Coordinator from 2010 to 2011 for eight months in San Mateo, CA. Additionally, she held the position of Operations Manager at Healthsmart Benefit Solutions from 2008 to 2010 in San Francisco, CA. In these roles, she specialized in handling complex eligibility issues and resolving claims for employee benefits.
Education and Qualifications
Mercedes Urbina studied Business Administration and Management at City College of San Francisco, where she earned an Associate of Arts (AA) degree. She also completed her secondary education at Notre Dame High School. Her educational background provides a foundation for her expertise in account management and project leadership within the employee benefits sector.
Technical Skills and Expertise
Mercedes Urbina is experienced in utilizing multiple HRIS platforms, including Oracle, Workday, ADP, WorkTerra, and Benetrac. Her technical skills support her role in managing COBRA enrollment and reconciliation with various vendors, such as 125 Max, Infinisource, and Wageworks. She works closely with carrier account contacts to ensure effective management of client plan benefits.