Andrew Castillo
About Andrew Castillo
Andrew Castillo is a Front Office Associate at SC Johnson in Manila, with over 10 years of experience in customer service and multilingual support, particularly in Bahasa Malay/Indonesia dialects.
Title
Andrew Castillo is currently a Front Office Associate at SC Johnson in Manila, National Capital Region, Philippines. Additionally, he works as a Sales Manager on a self-employed basis and as a Bahasa Multilingual Support Specialist at InterContinental Hotels Group (IHG®) in RCBC Tower 2, Makati City.
Education and Expertise
Andrew Castillo studied at Don Bosco Technical College in Mandaluyong, achieving an ITC degree from 2003 to 2006. He has over 10 years of experience in the customer service industry, particularly in BPO and call centers. Castillo is proficient in multiple operating systems and software applications and specializes in multilingual support in Bahasa Malay/Indonesia dialects.
Professional Experience
Andrew Castillo has held various roles throughout his career. He served as Bahasa Malaysia/Indonesia Inside Sales at SITA for 4 months in 2017-2018. Before that, he worked as a Headhunter at OPSIFY from 2015 to 2016, and as a Bahasa Malaysia IT Helpdesk Travelport Galileo GDS at Stefanini from 2011 to 2012. His earlier roles include a 2-year stint as Bahasa Multilingual Support Specialist at Western Union from 2007 to 2009.
Skills and Capabilities
Andrew Castillo possesses excellent interpersonal and analytical skills. He is adept at collaborating with E-commerce departments to resolve system issues and specializes in proactive order management using SAP-based applications. Additionally, he has a proven history of assisting local and Malaysian/Indonesian clients via phone and email and is experienced in developing and maintaining customer service performance reporting systems.
Industry Experience
With over a decade of experience within the customer service sector, Andrew Castillo has focused on roles within the BPO and call center industries. His expertise extends to multilingual support, particularly in Bahasa Malay/Indonesia dialects. He has a goal-oriented approach to professional responsibilities, often conducting trade visits with sales representatives and representing the Shared Services Center (SSC) in local countries.