Hendrik Kotze
About Hendrik Kotze
Hendrik Kotze is the Manager of Customer Supply Chain Africa at SC Johnson, with extensive experience in logistics and customer service management in South Africa.
Title
Hendrik Kotze holds the position of Manager, Customer Supply Chain Africa at SC Johnson in South Africa. His role involves operational management of the supply chain for Sub-Saharan Africa, including order processing, demand planning, trade compliance, and customer fulfillment.
Previous Roles
Hendrik Kotze has held several roles within SC Johnson. From 2015 to 2017, he served as the Logistics Operations Associate Manager – Sub Sahara Africa. From 2012 to 2015, he was the Customer Service Manager & Client Liaison – Sub Sahara Africa. Prior to these positions, he worked at LOGTRIX - MANAGEMENT LOGISTIC CONSULTANTS as Call Centre Manager & Client Liaison from 2006 to 2011.
Education and Expertise
Hendrik Kotze completed a Bachelor's degree in Consumer Science Retail Management from the University of Pretoria/Universiteit van Pretoria. He also holds a Diploma in Hotel Management from the Institute for Hospitality Training. His educational background supports his extensive experience in customer service, logistics, and supply chain management.
Achievements
Hendrik Kotze successfully introduced broker channels, resulting in an annual saving of US$400,000 by reducing write-off costs and disposal. He also facilitated a request for proposal (RFP) for logistics and warehousing, achieving a combined annual saving of US$1 million. Additionally, Hendrik received a Service Award for Level of Excellence in 2018 for exceeding annual KPIs and contributing to business growth.
Responsibilities
In his current role at SC Johnson, Hendrik Kotze manages downstream supply chain activities for Sub-Saharan Africa. His responsibilities include order processing, demand planning, trade compliance, and customer fulfillment. He is involved in building seasonal plans, collaborative promotion plans, and new product launches to achieve in-stock targets. Hendrik also participates in collaboration meetings with customers and supports logistical reviews to maximize service efficiency and cost-savings.