Karon Kemp Ratke
About Karon Kemp Ratke
Karon Kemp Ratke is the Vice President of Customer Service at SCS and has over two decades of experience in customer service leadership.
Current Title and Role
Karon Kemp-Ratke currently serves as the Vice President of Customer Service at SCS. Since April 2002, Kemp-Ratke has led the customer service division, focusing on developing and implementing service strategies to improve customer satisfaction and operational efficiency. With over two decades of experience in this role, Kemp-Ratke continues to drive excellence in customer service.
Previous Experience at SC Johnson
Before joining SCS, Karon Kemp-Ratke worked at SC Johnson as Director of C and S. In this senior leadership position, Kemp-Ratke was responsible for overseeing customer and service operations, contributing significantly to customer relationship management and service quality enhancements. This role provided valuable experience in managing large teams and complex service frameworks.
Education at Swindon College
Karon Kemp-Ratke studied at Swindon College from 1974 to 1977. During this three-year period, Kemp-Ratke developed foundational skills that would later inform her career in customer service leadership. Swindon College equipped her with the knowledge and competencies needed to excel in various high-level roles throughout her career.
Experience in Customer Service Leadership
Karon Kemp-Ratke has extensive experience in customer service leadership, having held the position of Vice President of Customer Service at SCS for over two decades. Her long-standing tenure at SCS highlights her expertise and commitment to fostering a high-performing customer service team. Kemp-Ratke's leadership focuses on strategy development, team management, and continuous improvement in service delivery.