Lucia A.
About Lucia A.
Lucia A. is a Supply Chain Analyst at SC Johnson, focusing on customer fulfillment in Central Europe.
Current Role at SC Johnson
Lucia A. serves as a Supply Chain Analyst on the Customer Fulfilment Team for Central Europe at SC Johnson, located in Frimley. In this role, she processes incoming orders to ensure smooth operations from order to delivery. Lucia addresses problems at delivery points, such as refusals and returns, and collaborates with multiple departments, including warehouse, marketing, and sales, as well as logistics providers.
Previous Experience at Freightlink
Before joining SC Johnson, Lucia worked at Freightlink. She served as a Sales and Marketing Representative from 2018 to 2019, where she focused on sales and marketing initiatives. Prior to this, from 2015 to 2018, she held the role of Customer Service Representative, engaging directly with customers to identify and meet their needs. Both positions were based in Preston, United Kingdom.
Early Career Positions
Lucia's early career includes roles such as a Keyholder at Subway in 2015 in Preston, United Kingdom, where she worked for five months. Additionally, she worked as a Travel Guide for SATUR Travel, a.s. from 2014 to 2015 in the Slovak Republic.
Educational Background
Lucia A. holds a Masters degree in Geotourism from the Technical University of Kosice, where she studied from 2009 to 2014. She also holds an NVQ Level 2 in Sales from Derwentside College, where she studied from 2016 to 2018. These qualifications have equipped her with a strong foundation in both tourism and sales.
Skills and Expertise
Throughout her career, Lucia has developed robust skills in Customer Relationship Management (CRM) and Key Account Development. Additionally, she possesses translation skills that aid her in effectively managing customer needs and communications. Her efforts contribute to improving automation and processes within the customer fulfillment team at SC Johnson.