Rosa Matute
About Rosa Matute
Rosa Matute is the Manager of BPT Governance and Ops at SC Johnson in Racine, WI, with over two decades of experience in the Consumer Packaged Goods industry.
Title
Rosa Matute is currently serving as the Manager, BPT Governance and Ops at SC Johnson located in Racine, WI.
Previous Roles at The Kraft Heinz Company
Rosa worked at The Kraft Heinz Company as an SAP Support and Operations Manager from 2014 to 2015. During this period, she operated out of Northfield, IL, contributing significantly to the company's support operations.
Experience at Kraft Foods
Rosa accumulated extensive experience at Kraft Foods over several years. She held roles including IS Lead PLM/Marketing Project Development (2012-2014), Principal Analyst, PLM Service Delivery (2008-2012), and Business Practices Specialist, Business Practices Analyst (2006-2008). Previously, she served as Senior Specialist M&A (Methods & Applications) from 2003 to 2006 and Systems Project Leader from 2001 to 2003. Her career at Kraft Foods began as a Senior Business Analyst, Business Analyst, Associate Business Analyst from 1996 to 2001. Before these roles, she worked as a Human Resources Associate from 1995 to 1996.
Earlier Career at Leaf Inc
Before joining Kraft Foods, Rosa worked at Leaf Inc as a Customer Service Representative, Credit Analyst, and Payroll Analyst from 1990 to 1995. Her roles at Leaf Inc provided her with valuable experience in customer service and financial analysis.
Education and Expertise
Rosa Matute holds a Bachelor’s Degree in Business Administration and Management from Columbia College, where she studied from 1997 to 2001. She specializes in vendor and business relationship management, as well as Managed Service Provider (MSP) contract governance. Rosa utilizes ITIL to drive application support operations and has expertise in managing support vendor Service Level Agreements (SLAs) and contract renewals. Additionally, she has a comprehensive understanding of Deliverables and Obligations (D&Os), Additional Resource Charges (ARCs), and Reduced Resource Credits (RRCs) in MSP contracts.
Sourcing and Contract Compliance
Rosa leads sourcing initiatives for IT Application Development Maintenance & Implementation (ADMI) and Infrastructure & Operations (I&O) Outsourcing services. She monitors and analyzes contract compliance using Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), ensuring optimal service delivery and performance.