Soha Sawwan
About Soha Sawwan
Soha Sawwan is the Associate Manager of Customer Supply Chain at SC Johnson in Racine, Wisconsin, with extensive experience in supply chain and customer service roles.
Current Role at SC Johnson
Soha Sawwan currently holds the position of Associate Manager, Customer Supply Chain at SC Johnson in Racine, Wisconsin, United States. In this role, she is responsible for delivering leading supply chain results through proactive cross-functional planning, project management, and root cause problem-solving. She aligns internal resources, including Sales, supply planning, and transportation, to meet customer-defined performance metrics and achieve SC Johnson's sales and financial targets.
Previous Experience at SC Johnson
Before her current role, Soha Sawwan worked as a Senior Analyst, Supply Chain and Customer Fulfilment at SC Johnson from 2015 to 2018. During this time, her duties included implementing strategic initiatives to improve team productivity and staff retention. She was also known for resolving and reducing customer complaints and consistently meeting customer service level agreements.
Early Career at Pil Egypt
Soha Sawwan's career includes extensive experience at Pil Egypt, where she served in multiple roles over nearly a decade. She started as an Outbound Customer Service Supervisor (2000-2009), then transitioned to Inbound Sales Support Supervisor (2009-2010), Customer Service Supervisor (2010-2013), and finally Customer Service Supervisor again until 2013. In these roles, she honed her skills in customer service, sales support, and team supervision.
Education and Qualifications
Soha Sawwan earned her Bachelors of Science in Commerce, English from Ain Shams University, completing the program in 2000. This educational background provided her with the foundational knowledge necessary for her roles in customer service and supply chain management.
Skills and Expertise
Soha Sawwan is recognized for her excellent listening skills and strong oral and written communication abilities. She is comfortable interacting with all levels of the organization and the public, making independent and quick decisions. She drives continuous improvements across the order-to-delivery cycle and provides actionable data analysis to improve stock levels, inventory turns, and on-time deliveries. Additionally, she ensures the alignment of internal resources to deliver superior supply chain results.