Yanila Soto
About Yanila Soto
Yanila Soto is an Integrity Services Investigator at SC Johnson with over 15 years of experience in technical support and IT management roles.
Title: Integrity Services Investigator
Yanila Soto is currently employed as an Integrity Services Investigator at SC Johnson. She has been performing this role since January 2017. In this capacity, she is responsible for investigating and ensuring compliance with integrity standards within the organization.
Previous Experience at Convergys
Yanila Soto worked at Convergys from 2012 to 2017 in Belleville, Ontario, Canada. During her five-year tenure, she held positions as a Technical Support Professional and Case Manager. These roles involved providing technical assistance and managing customer cases, reflecting her strong expertise in technical support and customer service.
Operations Specialist at Just Energy
From 2009 to 2011, Yanila Soto worked at Just Energy in Mississauga, Ontario, Canada. She served as an Operations Specialist, Team Lead, and Customer Service Representative. Her responsibilities included managing customer service operations and leading teams to ensure efficient service delivery.
Technical Support Roles at Siemens Canada
Yanila Soto was employed by Siemens Canada as a Technical Support Representative from 2007 to 2008 in Mississauga, Ontario. In this role, she provided technical support to customers, leveraging her technical knowledge and problem-solving skills.
IT Management at Prodal Producciones Alimentarias
From 1999 to 2007, Yanila Soto worked as an IT Team Manager, Help Desk, and Network Administrator at Prodal Producciones Alimentarias in Havana, La Habana, Cuba. She managed IT teams and oversaw the help desk and network administration, contributing to the company's IT infrastructure.
Educational Background
Yanila Soto has a diverse educational background. She studied at the Canadian Business College from 2008 to 2009. Prior to that, she attended the University of Havana from 1999 to 2005. Additionally, she studied at the Polytechnic Centre of Electronics "Eduardo García Delgado" from 1987 to 1990. Her education spans electronics and business, providing a solid foundation for her career.
Professional Experience in Technical Support and IT Management
With over 15 years of experience, Yanila Soto has a robust background in technical support and IT management. Her career includes roles such as IT Team Manager, Help Desk, Network Administrator, Technical Support Professional, and Integrity Services Investigator. Her extensive experience demonstrates her capabilities in both technical and managerial positions.