Bryan Yosuico
About Bryan Yosuico
Bryan Yosuico is a Senior Content Moderator at Scale Experts Inc., with a background in customer service and content moderation spanning over a decade. He has previously held positions at AOL, Sutherland, and InterContinental Hotels Group, and holds a Bachelor's degree in Business Administration from Holy Angel University.
Current Role at Scale Experts Inc.
Bryan Yosuico serves as a Senior Content Moderator at Scale Experts Inc., a position he has held since 2018. In this role, he is responsible for overseeing content moderation processes, ensuring that all content adheres to client policies and guidelines. His work is crucial in maintaining the integrity and quality of the content managed by the company. He operates from Marikina, where he applies his extensive experience in content moderation to support the company's objectives.
Previous Experience at AOL and Sutherland
Before joining Scale Experts Inc., Bryan Yosuico worked at AOL as a Senior Consultant for the AOL Community Action Team from 2005 to 2008. His role involved engaging with community members and managing online interactions. Following his tenure at AOL, he served as a Customer Service Team Manager at Sutherland from 2012 to 2018. In this capacity, he led a team focused on delivering customer service excellence, further enhancing his leadership and management skills.
Background in Customer Service and Content Moderation
Bryan Yosuico has a strong background in customer service and content moderation. His experience includes working as a Global Reservation Agent for InterContinental Hotels Group (IHG®) in 2009, where he handled customer inquiries and reservations. His roles have equipped him with extensive knowledge of content moderation practices and customer service operations, including proficiency in CSR tools like ZENDESK.
Education and Academic Qualifications
Bryan Yosuico earned a Bachelor's degree in Business Administration and Management from Holy Angel University, completing his studies from 2000 to 2004. This educational background provided him with foundational knowledge in business principles, which he has applied throughout his career in various roles within customer service and content moderation.
Skills in Remote Work and Adaptability
Bryan Yosuico has demonstrated significant adaptability and self-management skills through his experience working in home-based environments. His ability to manage responsibilities effectively while working remotely highlights his commitment to maintaining productivity and quality in his professional endeavors.