Alonsso Valencia
About Alonsso Valencia
Alonsso Valencia is a Queue Manager and Delivery Operations Specialist at Scale AI, where he has worked since 2021. He has a background in customer service and quality assurance, with previous roles at AT&T, Teleperformance, and TTEC.
Current Role at ScaleAI
Alonsso Valencia serves as a Queue Manager and Delivery Operations Specialist at Scale AI. He has been in this role since 2021, contributing to the company's operations in Mexico. His responsibilities include managing workflow and ensuring efficient delivery processes within the organization.
Previous Experience at Scale AI
Prior to his current position, Alonsso Valencia worked as a QA Specialist at Scale AI from 2020 to 2022. In this role, he focused on quality assurance processes, ensuring that the company's products met established standards. His tenure lasted for two years in Mexico.
Customer Service Background
Alonsso Valencia has extensive experience in customer service. He worked as a Bilingual Customer Service Representative at AT&T Communications Services International Inc. for 10 months in 2019. Additionally, he held similar positions at Teleperformance for 5 months in 2014 and at TTEC for three years from 2016 to 2019.
Education and Qualifications
Alonsso Valencia studied at Universidad Mexicana, S.C., where he earned a Licenciatura en Relaciones Internacionales from 2010 to 2013. He also completed a specialization in Marketing (Especialidad en Mercadotecnia) in 2014, which lasted for 11 months. His educational background supports his roles in operations and customer service.