Charis Freiman Mendel
About Charis Freiman Mendel
Charis Freiman Mendel is a professional in product design and customer success, currently working at Scale AI since 2023. With a background in consulting and a focus on user-centric design, she specializes in enhancing AI tools for non-technical users.
Work at Scale AI
Charis Freiman Mendel has been working at Scale AI since 2023 in the role of Product Design / Customer Success, Enterprise AI. In this position, she is responsible for enhancing user experiences and driving business results through internal ops-tooling design projects. Prior to her current role, she served as a Customer Success Manager from 2021 to 2022 and as Pod Lead for Scale Rapid from 2022 to 2023. Her work focuses on making AI tools more user-friendly, which aims to increase productivity and reduce user error.
Previous Experience at Oliver Wyman
Before joining Scale AI, Charis worked at Oliver Wyman as a Consultant from 2019 to 2021 in San Francisco, California. During her tenure, she was responsible for scoping and deploying large language model (LLM) and Generative AI solutions for Fortune 500 clients. This experience provided her with insights into the complexities of AI implementations in large organizations.
Education and Expertise
Charis Freiman Mendel holds a Bachelor of Arts in Economics from Dartmouth College, where she studied from 2015 to 2019. She also completed an Economics Exchange Program at Università Bocconi from 2017 to 2018. Additionally, she pursued a User Experience (UX) design education at Designlab, completing the UX/UI Academy from 2022 to 2023. Her educational background equips her with a strong foundation in both economics and user-centered design.
Skills in User-Centric Design
Charis specializes in designing tools for non-technical users involved in AI projects, with a particular focus on data preparation and model testing and evaluation. Her unique perspective on navigating AI challenges stems from her experience in managing AI projects and her skills in customer empathy, communication, and cross-functional collaboration. She effectively bridges the gap between non-technical internal users and external customers through intuitive UX design.
High School Education
Charis completed her high school education at Choate Rosemary Hall from 2011 to 2015. This institution is known for its rigorous academic programs and emphasis on developing critical thinking skills, which likely contributed to her later academic and professional achievements.