Miguel Armando Vergara Rangel
About Miguel Armando Vergara Rangel
Miguel Armando Vergara Rangel is an Operations Specialist with a background in Biomedical Engineering and extensive experience in project management and customer support. He has held leadership roles in various organizations and has studied at notable institutions, including Tecnológico de Monterrey and Walt Disney World.
Work at ScaleAI
Miguel Armando Vergara Rangel currently serves as an Operations Specialist at Scale AI, a position he has held since 2022. In this role, he supervises a team of 12 team leads and manages approximately 30 MODTA VE projects. He is responsible for handling customer support and resolving payment issues using Zendesk. His experience at Scale AI emphasizes his capabilities in operations management and team leadership within the technology sector.
Education and Expertise
Miguel studied Biomedical Engineering at Tecnológico de Monterrey from 2019 to 2023, focusing on Tissue Engineering. He also completed a High School Diploma at Tecnológico de Monterrey from 2016 to 2019. Additionally, he participated in the Disney Youth Educational Series Program, specializing in Customer Service Management in 2019. His educational background includes a brief study in Engineering at CEGEP - John Abbott College in 2018, where he focused on an Introduction to Engineering.
Previous Work Experience
Before joining Scale AI, Miguel held several significant roles. He was the President of SAIMD CCM from 2021 to 2022 in Mexico City, where he led initiatives and managed operations. He co-founded IEEE EMBS Tecnológico de Monterrey CCM during the same period, contributing to the advancement of engineering and biomedical sciences. Additionally, he served as an Ambassador at Tecnológico de Monterrey from 2018 to 2021, promoting the institution and engaging with prospective students.
Technical Skills
Miguel has developed technical skills in data management and customer support. He utilized Redash (SQL) for managing payment documentation and resolving payment issues in his previous roles. His experience with Zendesk at Scale AI further enhances his ability to address customer inquiries and streamline operations, demonstrating his proficiency in using technology to improve service delivery.