Katie Smith
About Katie Smith
Katie Smith is a Senior Customer Engagement Specialist at Scaled Agile, Inc., where she has worked since 2022. With a background in customer engagement and sales, she has held various roles at Scaled Agile and Vaisala, contributing to her expertise in customer relations.
Work at Scaled Agile
Katie Smith has been employed at Scaled Agile, Inc. since 2021. She started as a Customer Success Representative and transitioned to the role of Customer Engagement Specialist in 2021. In 2022, she advanced to the position of Senior Customer Engagement Specialist, where she has continued to contribute for two years. Her work focuses on enhancing customer interactions and ensuring client satisfaction within the organization.
Previous Experience in Customer Engagement
Before her tenure at Scaled Agile, Katie Smith worked at Vaisala. She served as an Inside Sales Representative from 2019 to 2020 and as a Customer Services Technician from 2016 to 2019. In these roles, she developed skills in customer service and sales, contributing to her expertise in customer engagement.
Early Career at Asda
Katie Smith began her career at Asda, where she worked as a Section Leader from 2009 to 2016. During her seven years at Asda, she gained valuable experience in team management and customer service, which laid the foundation for her future roles in customer engagement.
Education and Expertise
While specific educational details are not provided, Katie Smith's career progression indicates a strong background in customer service and engagement. Her roles have equipped her with skills in sales, customer relations, and team leadership, contributing to her effectiveness in her current position.