Kris Mc Kinney
About Kris Mc Kinney
Kris McKinney serves as the Director of Customer Success Management International at Scaled Agile, Inc., a position held since 2022. Previously, McKinney worked in various roles at the same company, including Sr Customer Success Manager/Product Owner and Customer Support Team Lead.
Current Role at Scaled Agile
Kris McKinney serves as the Director of Customer Success Management International at Scaled Agile, Inc. since 2022. In this role, Kris oversees customer success initiatives on an international scale, focusing on enhancing customer experiences and ensuring the effective utilization of Scaled Agile's products. The position involves strategic planning and collaboration with various teams to meet customer needs and drive satisfaction.
Previous Experience at Scaled Agile
Before assuming the role of Director, Kris McKinney held several positions at Scaled Agile, Inc. Kris worked as a Senior Customer Success Manager/Product Owner from 2019 to 2022, where responsibilities included managing customer relationships and guiding product development based on client feedback. Prior to that, Kris served as the Customer Support Team Lead from 2016 to 2019, leading a team to provide effective support and solutions to customers.
Background in Customer Success Management
Kris McKinney has a solid background in customer success management, with extensive experience in leading teams and managing customer relationships. The roles held at Scaled Agile, Inc. highlight a progression in responsibilities and expertise in customer support and product ownership. This background contributes to a comprehensive understanding of customer needs and the importance of effective communication in achieving customer satisfaction.
Location and Work Environment
Kris McKinney is based in Colorado, United States, where Scaled Agile, Inc. is located. The work environment in Boulder, Colorado, is known for its focus on innovation and collaboration, aligning with the goals of customer success management. This location supports a dynamic approach to engaging with customers and fostering relationships within the tech industry.