Mackenzie Markowitz
About Mackenzie Markowitz
Mackenzie Markowitz is a Customer Success Manager at Scaled Agile, Inc., where she has worked since 2023. She has a background in hospitality management, having held various roles at Embassy Suites and DoubleTree by Hilton in Orlando, Florida.
Current Role at Scaled Agile
Mackenzie Markowitz currently serves as a Customer Success Manager at Scaled Agile, Inc., a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful adoption of Scaled Agile's products and services. Her work is based in Boulder, Colorado.
Previous Experience at Scaled Agile
Mackenzie previously worked at Scaled Agile, Inc. as a Customer Success Manager in a Tech Touch capacity from 2022 to 2023. Additionally, she served as a Service Operations Coordinator from 2021 to 2023. Her experience in these roles contributed to her understanding of customer needs and operational efficiency within the organization.
Hospitality Management Background
Mackenzie has a solid background in hospitality management, having worked in various roles at Embassy Suites by Hilton Orlando Lake Buena Vista Resort. She held positions such as Wedding and Catering Sales Manager, Wedding Specialist, Assistant Front Office Manager, and Director of Activities between 2016 and 2018. These roles provided her with extensive experience in event management and customer service.
Education and Expertise
Mackenzie Markowitz earned a Bachelor's Degree in Event Management from the University of Central Florida – Rosen College of Hospitality Management. Her education has equipped her with the skills necessary for effective event planning and customer engagement in both hospitality and corporate environments.