Nikki Briggs
About Nikki Briggs
Nikki Briggs serves as the Chief Customer Officer at Scaled Agile, Inc., where she leads customer support and partner strategies. With extensive experience in customer success and management roles across various companies, she has a strong background in engineering and business.
Current Role at Scaled Agile
Nikki Briggs serves as the Chief Customer Officer at Scaled Agile, Inc., a position she has held since 2023. In this role, she is responsible for delivering premier 24/7 customer and partner support. She leads the Partner Segment and Partner Program strategy and execution, ensuring alignment with the company's overall goals. As a member of the Executive Leadership Team (ELT), she contributes to the company's product strategy and vision.
Previous Experience at Scaled Agile
Before her current role, Nikki Briggs worked at Scaled Agile, Inc. as Vice President of Customer Success from 2021 to 2023 and as Director of Customer Success from 2019 to 2021. During her tenure, she focused on enhancing customer engagement and satisfaction, leveraging her extensive experience in customer service management.
Experience at Vaisala
Nikki Briggs held multiple positions at Vaisala from 2011 to 2019. She served as Head of North America Services from 2011 to 2014, and later as Head of Global Customer Services from 2014 to 2019. Additionally, she worked as Director of PMO North America and Director of Global Customer Services from 2016 to 2019, contributing to the company's operational efficiency and customer service excellence.
Educational Background
Nikki Briggs earned a Bachelor of Science in Chemical Engineering from Cleveland State University, where she studied from 1996 to 2000. She later obtained a Master of Business Administration (MBA) with a focus on Marketing Strategy from the University of Arizona - Eller College of Management, completing her studies from 2005 to 2007.
Career Prior to Scaled Agile and Vaisala
Before her roles at Scaled Agile and Vaisala, Nikki Briggs worked at Parker Hannifin as an Instrumentation Sales Engineer from 2000 to 2004 and as Product Sales Manager from 2004 to 2008. Her early career laid the foundation for her expertise in sales and customer service within the technical field.