Ruchi P.
About Ruchi P.
Ruchi P. is an Enterprise Customer Success Manager at Scaled Agile, Inc., focusing on the Americas and APAC regions since 2021. With a background in project management and customer success across various sectors, she leverages her analytical skills and experience to enhance customer satisfaction and retention.
Work at Scaled Agile
Ruchi P. serves as the Enterprise Customer Success Manager at Scaled Agile, Inc., focusing on the Americas and APAC regions since 2021. In this remote role, she is responsible for developing and implementing customer success strategies that enhance onboarding, retention, and expansion efforts. Ruchi collaborates with internal teams, including sales, marketing, and product development, to gather insights on customer satisfaction and product usage. Her data-driven approach aims to improve customer engagement and drive adoption rates.
Previous Experience in Project Management
Prior to her current role, Ruchi held several project management positions. She worked as a Project Manager Scrum Master at the County of San Mateo from 2017 to 2018 and at Peer Health Exchange for 11 months in 2017. Additionally, she served as an Enterprise Customer Success Manager at eClinicalWorks from 2019 to 2021. Ruchi also has experience in sales operations management at McKesson in 2016 and as an Information Technology Project Manager at MetroPlus Health Plan from 2014 to 2015.
Educational Background
Ruchi P. has a strong educational foundation with multiple degrees. She earned her Master of Business Administration (MBA) with a focus on Business Administration and Healthcare Administration from Devi Ahilya Vishwavidyalaya. Additionally, she holds a Master of Science in Management Information Systems from New York University, specializing in Information Technology Project Management. Her education supports her expertise in customer success and project management.
Certifications and Skills
Ruchi has earned multiple certifications in customer analytics, Agile methodologies, and cloud computing. Her skill set includes analytical, communication, and problem-solving abilities, which she leverages to create effective customer success strategies. Ruchi's experience spans various sectors, including healthcare services, enterprise Agile, and government, allowing her to adapt her strategies to diverse industry needs.
Achievements in Customer Retention
Ruchi P. has successfully driven customer retention rates to 96% and customer adoption to an average of 90% annually. She achieves these results through a proactive, collaborative, and data-driven approach, focusing on understanding customer needs and enhancing their experience with the products and services offered.