Zach Schultz
About Zach Schultz
Zach Schultz is a Manager of Customer Support at Scaled Agile, Inc., with a background in business operations and customer service at DISH Network. He has over eight years of experience in various roles, including business operations management and social media customer care.
Work at Scaled Agile
Zach Schultz has been serving as the Manager of Customer Support at Scaled Agile, Inc. since 2021. In this role, he oversees customer support operations and ensures that clients receive effective assistance. His tenure at Scaled Agile has allowed him to leverage his extensive experience in customer service and operations management to enhance support processes.
Previous Experience at DISH Network
Zach Schultz held various positions at DISH Network from 2008 to 2021. He started as a Technical Support representative and progressed to roles such as Advanced Technical Support, Social Media Customer Care, and Business Operations Manager. His responsibilities included managing operations, leading teams, and developing customer care strategies. Notably, he collaborated with multiple departments to create a Predictive Part Tool that improved operational efficiency.
Education and Expertise
Zach Schultz studied Business/Commerce at the University of Colorado Colorado Springs from 2005 to 2006 and at Scottsdale Community College from 2007 to 2008. His educational background has equipped him with a solid foundation in business principles, which he has applied throughout his career in customer support and operations management.
Achievements in Customer Support
During his career, Zach Schultz has implemented several impactful customer service strategies. He received recognition from the CEO of DISH Network for his innovative approach to customer care on social media platforms. Additionally, he designed a Freshdesk workflow that enabled 95% same-day processing of Samsung Appliance Repair tickets and developed an auto-reply email strategy that significantly reduced manual agent response rates.