Reed Luciano
About Reed Luciano
Reed Luciano is a Provisioning Specialist at ScaleMatrix, where he has worked since 2018. He has a diverse background in technical roles, including positions at Apple and Optum, and holds a degree from Westwood College.
Current Role as Provisioning Specialist
Reed Luciano has been working as a Provisioning Specialist at ScaleMatrix since 2018. In this role, he facilitates the translation of high-value contracts into actionable projects for the engineering team. He engages in continuous technical training to remain updated with evolving technologies and solutions. Additionally, he establishes and maintains strong communication channels with clients to ensure adherence to service level agreements.
Previous Experience at ScaleMatrix
Reed Luciano has held multiple positions at ScaleMatrix. He worked as a SOC Tier III for four months in 2018 and served as a NOC Engineer for seven months from 2017 to 2018. His roles involved technical support and operational oversight, contributing to the company's service delivery in the Greater San Diego Area.
Experience at Apple
Prior to his tenure at ScaleMatrix, Reed Luciano worked at Apple as a Technical Advisor from 2013 to 2014. His responsibilities included providing technical support and guidance to customers, enhancing their experience with Apple products in Boulder, Colorado.
Background in Pharmacy and Technical Support
Reed Luciano began his career as a Pharmacy Technician at Optum, formerly known as Alere Wellbeing, where he worked for two years from 2011 to 2013 in Carlsbad, California. This role provided him with foundational experience in customer service and technical support, which he later applied in his IT roles.
Education at Westwood College
Reed Luciano studied at Westwood College - Denver North from 2007 to 2009, focusing on Business. Although he did not achieve a specific degree, this educational background contributed to his understanding of business operations and management.