Liam Somers
About Liam Somers
Liam Somers is a Senior Partner Success Specialist at ScalePad, where he has worked since 2020, leveraging his technical expertise to support over 7000 partners. He holds a Bachelor of Science in Business Information Systems from the National University of Ireland, Galway, and has experience in various technical roles, including product support and systems analysis.
Current Role at ScalePad
Liam Somers currently serves as a Senior Partner Success Specialist at ScalePad, a position he has held since 2020. In this role, he operates in a Sales Engineer capacity, providing technical insights during sales calls. He is responsible for managing relationships with over 7000 partners, primarily technical Managed Service Providers (MSPs). His duties include onboarding and training new hires on various systems and providing technical support as needed. Additionally, he acts as the main ticket handler and primary escalation contact for partner challenges.
Previous Experience at ScalePad
Before his current role, Liam worked at ScalePad as a Product Support Specialist and Help Desk Technician from 2019 to 2020. During this time, he gained valuable experience in technical support and customer service. He played a key role in optimizing documentation and processes, collaborating closely with the technical writer to enhance internal knowledge dissemination.
Education and Academic Background
Liam Somers earned a Bachelor of Science (BSc) in Business Information Systems from the National University of Ireland, Galway, where he studied from 2014 to 2018 and achieved a GPA of 3.667. He also attended Blackrock College from 2008 to 2014 and studied at Coláiste na Rinne for one year. Additionally, he completed part-time studies in Microsoft Server Level 1 at the British Columbia Institute of Technology in 2019.
Technical Expertise and Skills
Liam possesses a working knowledge of over 30 integrations, including popular tools such as Kaseya VSA, Datto RMM, Autotask PSA, IT Glue, and ServiceNow. His technical expertise extends to his role as IT Administrator and Technician for the Vancouver office, where he provides product expertise to support sales. He also jointly manages relationships with service partners, ensuring the smooth operation of warranty coverage partnerships.
Previous Roles and Experience
Prior to his current position at ScalePad, Liam worked as a Cloud Product Support Engineer at SAP SuccessFactors for seven months in 2017. He also served as a Junior Systems Analyst at the British Columbia Institute of Technology from 2018 to 2019. These roles contributed to his technical knowledge and experience in the IT support field.