Luis Giraldo
About Luis Giraldo
Luis Giraldo is the Chief Experience Officer at ScalePad, where he leads efforts to enhance partner experiences for managed service providers. With over 15 years of leadership experience in the MSP industry, he has held various roles in technology companies and is recognized for his contributions to the IT service provider community.
Current Role at ScalePad
Luis Giraldo serves as the Chief Experience Officer at ScalePad, a position he has held since 2021. In this role, he leads a team dedicated to transforming ScalePad from a solution provider into a valued partner for Managed Service Providers (MSPs). He is responsible for crafting Go-To-Market strategies that are empathetic and tailored to the unique needs of each partner, focusing on delivering an exceptional experience.
Previous Experience in the MSP Industry
Luis Giraldo has over 15 years of experience in the Managed Service Provider (MSP) industry. Prior to his current role, he held various leadership positions, including Senior Director of Marketing at N-able from 2020 to 2021 and VP of Product at IT Glue from 2017 to 2019. He also worked as a Technical Management Consultant at Fully Managed by TELUS Business for 11 months in 2022. His extensive background informs his approach to enhancing partner experiences at ScalePad.
Educational Background
Luis Giraldo studied at Simon Fraser University, where he focused on Music Composition from 1998 to 2000. He also attended Pontificia Universidad Javeriana, studying Music and Audio Engineering from 1995 to 1997. Additionally, he earned a Certificate in Digital-Analogue Recording Arts from Columbia Academy in 1998. His foundational education includes a High School Diploma from Colegio Nueva Granada, completed from 1982 to 1992.
Leadership and Strategic Contributions
Throughout his career, Luis Giraldo has played a pivotal role in integrating strategic acquisitions into ScalePad's platform, including Backup Radar, ControlMap, Cognition360, and Lifecycle Insights. His leadership experience as an MSP owner contributes to his understanding of partner needs and informs his strategies for elevating partner experiences. He is recognized for providing thought leadership to the IT service provider community.
Speaking Engagements and Industry Influence
Luis Giraldo is a popular speaker within the IT service provider community. He shares insights and expertise gained from his extensive experience in the MSP industry. His contributions to discussions on partner experiences and strategic management have positioned him as a thought leader in the field.