Manan Shah
About Manan Shah
Manan Shah is a Technical Support Specialist currently working at ScalePad in Vancouver, British Columbia. He has a diverse background in customer success, marketing, and event management, with previous roles at Shift, UBC Recreation, and The Acquisition Group.
Work at ScalePad
Manan Shah currently serves as a Technical Support Specialist at ScalePad, a position he has held since 2023. In this role, he has taken on significant responsibilities, including leading the transition from Freshdesk to Zendesk. This involved ensuring a seamless migration of knowledge base articles and mastering Zendesk's features to enhance ticketing efficiency. Additionally, he has acted as the liaison for the recently acquired Lifecycle Insights team, facilitating integration and providing training on operational procedures.
Previous Experience in Customer Success
Prior to his current role, Manan Shah worked at Shift as a Customer Success Specialist from 2021 to 2023. During his tenure, he implemented a streamlined churn process that effectively reduced the churn rate by escalating cancellation and refund tickets to Account Managers. This experience contributed to his expertise in customer support and success strategies.
Education and Expertise
Manan Shah studied at the UBC Sauder School of Business, where he earned a Bachelor of Commerce (BCom) degree from 2018 to 2022. His educational background has provided him with a solid foundation in business principles, which he has applied throughout his career in various roles, including marketing and customer relations.
Background in Event Management and Marketing
Manan has diverse experience in event management and marketing. He worked at UBC Recreation as Event Staff and Table Tech for UBC Athletics from 2019 to 2020. Additionally, he served as a Senior Marketing Consultant at The Acquisition Group from 2020 to 2021. His role at AIESEC as Vice President of Corporate Relations from 2020 to 2021 further enhanced his skills in corporate engagement and relationship management.
Internship Experience
In 2017, Manan Shah completed a two-month internship at KP Sanghvi in Surat, India. This early experience in the professional environment contributed to his understanding of business operations and customer relations.