Claire Brown
About Claire Brown
Claire Brown is a Deal Desk Analyst specializing in Sales Operations at Scandit, with a robust background in business development and customer relationship management. She has held various roles in customer service and sales support across multiple companies, including The Estée Lauder Companies and Quantum, and holds both a Bachelor of Arts and a Master of Business Administration.
Current Role at Scandit
Claire Brown currently serves as a Deal Desk (Sales Operations) Analyst at Scandit, a role she has held since 2019. Based in the Zürich Area, Switzerland, she contributes to the company's sales operations, focusing on optimizing deal processes and enhancing customer engagement. Her experience in sales operations supports Scandit's objectives in the information technology and services sector.
Previous Experience at The Estée Lauder Companies Inc.
Prior to her current position, Claire worked at The Estée Lauder Companies Inc. as a Customer Service Manager for Travel Retail EMEA. This role lasted for seven months in 2018, during which she was based in Wollerau, Canton of Schwyz, Switzerland. Her responsibilities included managing customer service operations for travel retail, enhancing customer satisfaction in a competitive market.
Professional Background in Sales and Support
Claire has a robust professional background in sales and customer support. She worked at Quantum as Manager of Sales Support for EMEA from 2008 to 2018, accumulating ten years of experience in this role. Additionally, she served as a Customer Sales Associate at Vision Alert Automotive Ltd for eleven months in 2007-2008. Her extensive experience in customer relationship management (CRM) has been instrumental in her career development.
Education and Expertise
Claire holds a Bachelor of Arts (B.A.) in French and German Language and Literature from the University of Leeds, which she completed from 2002 to 2006. She furthered her education by obtaining a Master of Business Administration (MBA) in Business Administration and Management from The Open University between 2014 and 2017. Her academic background complements her professional focus on business development and management.
Skills in Technology and Business Development
Claire possesses strong skills in Customer Relationship Management (CRM) and has expertise in Storage Area Network (SAN) and Enterprise Software. Her knowledge in these areas supports her role in sales operations and contributes to her effectiveness in business development within the information technology and services industry.