Giulia Scotti
About Giulia Scotti
Giulia Scotti is a Senior Customer Success Manager at Scandit, where she has worked since 2022. With a background in business operations and customer success across various companies, she leverages data analytics to enhance customer experiences and drive digital transformation initiatives.
Current Role at Scandit
Giulia Scotti serves as a Senior Customer Success Manager - Enterprise at Scandit, a position she has held since 2022. In this role, she focuses on advocating for client success, ensuring that each customer's journey is met with enthusiasm and empathy. She collaborates with internal stakeholders to develop comprehensive risk mitigation plans for customers. Her work involves utilizing data and analytics to inform business decisions, contributing to successful digital transformation initiatives.
Previous Experience in Customer Success
Prior to her current role, Giulia Scotti worked as a Senior Customer Success Manager EMEA at Avrios from 2018 to 2022. She was responsible for enhancing customer experiences and ensuring client satisfaction. Before that, she held the position of Global Relationship Manager at Franke from 2016 to 2018, where she managed key client relationships. Her experience in customer success is complemented by her role as Strategic Project Manager CRM at Franke from 2014 to 2016.
Education and Professional Development
Giulia Scotti has a diverse educational background. She studied International Economics at Università degli Studi di Milano, achieving a Bachelor of Business Administration (BBA) from 2006 to 2009. She furthered her education at Universidad de Salamanca, where she also obtained a Bachelor of Business Administration (BBA) in Economia y Empresa in 2008. Additionally, she attended Dublin Business School, earning a Diploma of Education in Event Management from 2011 to 2012. She completed a Sales Certificate at IBM Global Sales School in 2012.
Early Career and Business Operations
Giulia Scotti began her career as a Business Operations Analyst at American Express in 2010, where she worked for eight months in the London Area. She then transitioned to IBM as a Key Account Manager from 2010 to 2013 in Dublin, Ireland. Following her role at IBM, she joined SandSiV Group as a Business Development professional for nine months in 2013 in Zürich, Switzerland. Her early career experiences laid the foundation for her expertise in customer success and business development.