Joanna Woroniecka
About Joanna Woroniecka
Joanna Woroniecka is a Customer Support Coordinator at Scandit, where she has worked since 2021. With over 10 years of experience in customer care and operations, she has significantly contributed to the growth of various organizations, including transforming a start-up into an international entity.
Work at Scandit
Joanna Woroniecka has been serving as the Customer Support Coordinator at Scandit since 2021. In this role, she has contributed to the company's growth and operational efficiency. Scandit is recognized for its innovative solutions in the field of mobile data capture and augmented reality, and Joanna plays a vital part in enhancing customer support processes. Her experience in the e-commerce sector aids in addressing customer inquiries and improving overall satisfaction.
Previous Experience at FRU.PL
Prior to joining Scandit, Joanna Woroniecka held various positions at FRU.PL, a travel agency. She worked as a Travel Agent for seven months in 2007 and later progressed to roles such as Customer Care Manager from 2009 to 2016, and Head of Customer Care, Sales & Customer Operations from 2016 to 2020. Her tenure at FRU.PL spanned over a decade, where she developed a comprehensive understanding of customer care and operational management.
Education and Expertise
Joanna Woroniecka earned her Bachelor's degree in Geography from the University of Warsaw, completing her studies from 2001 to 2004. She continued her education at the same institution, obtaining a Master's degree in Economic Geography from 2004 to 2007. Her academic background provides a solid foundation for her expertise in managing operations and customer care in the e-commerce sector.
Background in Customer Care and Operations
With over 10 years of experience in managing operations and customer care, Joanna Woroniecka has developed a strong background in improving sales and customer experience processes. Her roles have equipped her with the skills necessary to enhance customer interactions and streamline operational workflows. She demonstrates a solution-oriented mindset and a proactive approach to addressing challenges in her work.
Professional Skills and Attributes
Joanna Woroniecka is recognized for her solution-oriented mindset and 'can do' attitude. These attributes contribute to her effectiveness in tackling daily challenges within her roles. Her extensive experience in customer care and operations management allows her to implement effective strategies that improve customer satisfaction and operational efficiency.