Jonathan Schradi
About Jonathan Schradi
Jonathan Schradi serves as the Senior Director of Global Customer Success at Scandit, where he has significantly improved customer retention and renewal processes. He has extensive experience in customer success roles across various companies, including Attraqt and Bottomline Technologies.
Current Role at Scandit
Jonathan Schradi serves as the Senior Director of Global Customer Success at Scandit, a position he has held since 2022. In this role, he oversees customer success initiatives and strategies aimed at enhancing client satisfaction and retention. His leadership has contributed to significant improvements in customer engagement and service delivery.
Previous Experience at Attraqt
Prior to his current role, Jonathan Schradi held multiple positions at Attraqt. He worked as a Customer Success Manager for six months in 2017, then progressed to Director of Customer Success from 2019 to 2021, and later served as VP of Customer Success for ten months in 2021 to 2022. His tenure at Attraqt involved developing customer success strategies and managing client relationships.
Achievements at Scandit
At Scandit, Jonathan developed a tracking tool for one of the company's main KPIs, which enhanced the ability to monitor and achieve objectives. He achieved a 120% year-over-year increase in multi-year renewals, demonstrating significant growth in customer retention. Additionally, he successfully redesigned the renewal process, improving forecast accuracy and impacting over 1,500 renewals.
Education and Expertise
Jonathan Schradi studied Industrial Management at the Open University of London, where he earned a Bachelor of Honours from 2003 to 2006. He also studied at Berufsakademie Stuttgart, achieving a Diplom Betriebswirt in Industrial Management during the same period. His educational background supports his expertise in customer success and management.
Background in Customer Service
Jonathan has a diverse background in customer service and account management. He worked at Bottomline Technologies as an Account Manager/Implementation Manager from 2012 to 2014 and held roles at Jive Software as a Senior Technical Account Manager and Technical Account Manager from 2015 to 2016 and 2014 to 2015, respectively. His experience also includes positions at Snapon Business Solutions Ltd and Infineum, where he focused on customer service and coordination.