Katalin Mulicza
About Katalin Mulicza
Katalin Mulicza is a Customer Service Representative with extensive experience in the field, currently working at Scanlan International, Inc. in Saint Paul, Minnesota. She has previously held various customer service and support roles in multiple companies across the Netherlands and the United States, demonstrating strong intercultural communication skills and proficiency in four languages.
Work at Scanlan International
Katalin Mulicza has been employed at Scanlan International, Inc. as a Customer Service Representative since 2016. With over eight years of experience in this role, she has developed a strong understanding of customer needs and effective service delivery. Her position involves managing customer inquiries and providing support in a diverse industry, particularly in medical devices.
Previous Employment History
Before joining Scanlan International, Katalin Mulicza held several positions that contributed to her customer service expertise. She worked at Booking.com as a Customer Care Employee from 2010 to 2011 and at Fujifilm Sonosite, Inc. as a Technical Support Specialist for three months in 2013. Additionally, she served as a Helpdesk Agent at Unisys from 2008 to 2010 and as a Webshop Customer Service Employee at Buur Fashion from 2014 to 2015.
Education and Expertise
Katalin Mulicza studied at the University of Miskolc, focusing on Teaching, Education, and History from 2001 to 2005. She also attended Eötvös Loránd University, where she studied Social Sciences, German, and Hungarian. Her educational background supports her strong intercultural communication skills, essential for managing customer service in diverse environments.
Multilingual Communication Skills
Katalin possesses extensive multilingual communication skills, being proficient in four languages: German, English, Hungarian, and Dutch. This proficiency enhances her ability to interact with a wide range of customers and effectively address their needs, particularly in her role at Scanlan International.
Sales Support and Administration Experience
In addition to her customer service roles, Katalin Mulicza has experience in sales support and administration. She worked as a Business to Business Marketeer at Cantab Marketing Services for nine months in 2011-2012. This experience indicates her broad skill set and capability to contribute to various aspects of business operations beyond customer service.