Ronald Neumann
About Ronald Neumann
Ronald Neumann is a General Manager with extensive experience in the attractions and hospitality industry, currently overseeing operations at Scene75 Entertainment Center in the Greater Chicago Area. He has a background in retail and customer experience management, previously holding positions at Great Wolf Lodge and Extended Stay America.
Work at Scene75 Entertainment Center
Ronald Neumann has been serving as the General Manager at Scene75 Entertainment Center since 2021. In this role, he oversees operations and management, ensuring a high-quality experience for guests. His responsibilities include enhancing customer service and implementing strategies to improve overall satisfaction. Neumann's leadership contributes to the center's reputation as a premier entertainment destination in the Greater Chicago Area.
Previous Experience at Great Wolf Lodge
Prior to his current position, Ronald Neumann worked at Great Wolf Lodge as the Director of Retail, Attractions, and Kids Experience from 2013 to 2020 in Scottsdale, Arizona. During his tenure, he focused on improving customer experiences and managing various attractions. Neumann's efforts played a significant role in the lodge's operational success and guest satisfaction.
Experience at Extended Stay America
Ronald Neumann held the position of General Manager at Extended Stay America from 2020 to 2021 in Bellevue, Washington. His role involved overseeing hotel operations and ensuring efficient service delivery. Although his time there was brief, Neumann's management skills contributed to the overall performance of the establishment.
Education and Expertise
Ronald Neumann studied at Centralia College, where he earned an Associate's degree in Arts. He furthered his education at Western Governors University, obtaining a Bachelor of Business Administration (BBA). His academic background complements his extensive experience in the attractions and hospitality industry, particularly in customer service enhancement and revenue growth.
Achievements in the Attractions Industry
Ronald Neumann has a proven track record in enhancing customer service experiences within the attractions industry. He possesses expertise in managing grand openings, a vital skill in both the attractions and hospitality sectors. His strong background in revenue and profit growth, particularly within theme parks, highlights his ability to drive business success.