Alexandra Bertuzzi Félix
About Alexandra Bertuzzi Félix
Alexandra Bertuzzi Félix serves as a Customer Solar Service Representative for Europe and LATAM at Schneider Electric, where she has worked since 2023. She has a background in international business and has held various roles in sales and customer service across different sectors, including experience at Renault Trucks and Côté Nature.
Current Role at Schneider Electric
Alexandra Bertuzzi Félix serves as a Customer Solar Service Representative for Europe and LATAM at Schneider Electric. She has held this position since 2023, operating in a hybrid work environment within the Greater Madrid Metropolitan Area. In her current role, she is responsible for coordinating a team of field service technicians and contractors to address service needs. Additionally, she maintains data quality and dashboards in service data management tools, and manages customer contractual performance reports in collaboration with the Customer Relationship Manager.
Previous Experience at Schneider Electric
Prior to her current role, Alexandra worked at Schneider Electric as a Junior Solar Sales Representative for the EMEA and APAC regions from 2021 to 2023. During her tenure, she contributed to the company's solar sales initiatives. Additionally, she served as a Customer Operations Specialist for EMEA, APAC, and AU in 2023, where she focused on operational support and customer service.
Experience at Renault Trucks
Alexandra Bertuzzi Félix has extensive experience with Renault Trucks, where she held multiple roles from 2018 to 2021. She began as an Import Export Transactions Management Representative for one month in 2018, followed by a position as a Junior International Product & Transport Solutions Representative for 11 months. Additionally, she worked as a Junior Competence Development Representative for Africa and LAPAC from 2019 to 2021. These roles involved various aspects of international business and customer development.
Educational Background
Alexandra studied International Business/Trade/Commerce at OMNES Education, where she achieved a Master 1 in International Management from 2019 to 2020 and a Master 2 in International Business Management from 2020 to 2021. She also holds a Bachelor's Degree in International Development Operational Unit Management from Grenoble Ecole de Management, obtained in 2019. Earlier, she completed a 2nd Degree Diploma in International Trade at BTS COMMERCE INTERNATIONAL - LYCEE SAINT-MARC from 2016 to 2018, and a General Certificate of Education Advanced Level in Economics from Lycée Charles de Foucauld from 2013 to 2016.
Early Career Experience
Before her roles in the corporate sector, Alexandra worked as a Garden Centre Employee at Côté Nature in 2017, where she gained hands-on experience in customer service. Additionally, she worked briefly as a Prospection & Customer Follow-Up Representative at Navas Joyeros Importadores S.L. for two months in 2017. These early positions contributed to her foundational skills in customer relations and service management.