Anne Deletraz
About Anne Deletraz
Anne Deletraz serves as the Customer Delivery Experience Senior Manager in the Customer Digital Transformation Department at Schneider Electric, where she has worked since 2010. She has extensive experience in digital transformation and customer delivery processes, having previously held various roles at Schneider Electric since 1989.
Current Role at Schneider Electric
Anne Deletraz serves as the Customer Delivery Experience Senior Manager in the Global Supply Chain Customer Digital Transformation Department at Schneider Electric. She has held this position since 2010, accumulating over 14 years of experience in enhancing customer delivery processes. In her current role, she focuses on digital transformation initiatives aimed at improving customer satisfaction and aligning delivery capabilities with customer expectations.
Previous Experience at Schneider Electric
Anne Deletraz has extensive experience at Schneider Electric, having worked in various roles since 1989. She was involved in customizing IT systems to improve order execution processes for 11 years. Following this, she served as an Information System Project Manager from 2000 to 2004 and as an Information System Team Manager from 2004 to 2007. She also held the position of Ingeniering/Flow Change Team Manager from 2007 to 2010, contributing significantly to the company's digital transformation efforts.
Education and Expertise
Anne Deletraz studied at the Conservatoire National des Arts et Métiers, where she earned a DEST in Systèmes d'information de gestion from 1993 to 1995 and later achieved an Ingenieur Informatique degree from 1995 to 1996. Additionally, she studied Informatique at IUT de Grenoble, obtaining a DUT from 1984 to 1986. Her educational background provides a strong foundation in information systems and management, which supports her expertise in digital transformation within supply chain logistics.
Involvement in Key Initiatives
Anne Deletraz has played a key role in the STRIVE Transformations initiative at Schneider Electric, which focuses on enhancing customer delivery experiences. She has also been involved in the Customer Process Capabilities Program, aimed at aligning customer delivery with expectations and improving overall satisfaction. Her contributions to these initiatives reflect her commitment to advancing customer service and operational efficiency.
Digital Transformation Experience
With over a decade of experience in digital transformation within the supply chain logistics sector, Anne Deletraz has developed a comprehensive understanding of the challenges and opportunities in this field. Her work at Schneider Electric emphasizes the integration of technology and process improvements to enhance customer delivery experiences and operational effectiveness.