Jonathan Profeta
About Jonathan Profeta
Jonathan Profeta is a Senior Technical Support Engineer specializing in Single Phase Products at Schneider Electric, where he has worked since 2007. He has extensive experience in technical support roles and has contributed to team training and project success.
Work at Schneider Electric
Jonathan Profeta has been employed at Schneider Electric since 2007, holding the position of Senior Technical Support Engineer for Single Phase Products. He has accumulated over 16 years of experience in this role while based in Paris, Île-de-France, France. His responsibilities include serving as the main point of contact for technical representatives during escalations and developing the team's corporate web profile, showcasing his skills and creativity. Profeta has also facilitated technical training for newly hired employees, contributing to the onboarding process and knowledge transfer within the team.
Previous Experience in Technical Support
Before joining Schneider Electric, Jonathan Profeta worked at Teletech as a Technical Support Representative from 2005 to 2007 in Englewood, Colorado, United States. He also held a position at APC by Schneider Electric as a Consumer Technical Support Representative for six months in 2007 and later as a Business Systems Technical Support Representative from 2007 to 2008 in West Kingston, Rhode Island, United States. His diverse experience in technical support roles has equipped him with a strong foundation in customer service and technical problem-solving.
Education and Expertise
Jonathan Profeta studied at St. Augustine School, focusing on Education from 1993 to 1997. His educational background has likely contributed to his ability to train new employees and facilitate technical training sessions effectively. This foundation in education complements his technical expertise, enabling him to communicate complex information clearly to both colleagues and customers.
Achievements in Technical Projects
Profeta was part of a pioneering group that successfully completed a project that exceeded management expectations. His involvement in such initiatives highlights his capability to contribute to team success and drive results. His role in maintaining the center's laboratory room and equipment further demonstrates his commitment to ensuring operational efficiency and technical readiness.