Lina Pan
About Lina Pan
Lina Pan is an HRS Manager at Schneider Electric, where she has worked since 2010, focusing on customer service and performance. She has a background in electrical and electronics engineering and has held previous technical roles at Mars and Cisco.
Work at Schneider Electric
Lina Pan has been employed at Schneider Electric since 2010, serving as the HRS Manager for Customer Service & Performance. In this role, she has been responsible for managing HR services governance and service offerings, focusing on key performance indicators within the HR community. Additionally, she acts as a Project Management Office (PMO) for the digital roadmap and process optimization, collaborating with HRS teams to deliver core offerings and support regional or local projects.
Previous Experience at Mars and Cisco
Before joining Schneider Electric, Lina Pan worked at Mars from 2008 to 2010 as a Global Technical Support Engineer in Beijing City, China. Her earlier experience includes a position at Cisco, where she served as a Global Technical Response Engineer from 2006 to 2008, also in Beijing City. These roles contributed to her technical expertise and understanding of customer service dynamics within the engineering sector.
Education and Expertise
Lina Pan holds a Master of Engineering (MEng) in Electrical and Electronics Engineering from Jilin University, where she studied from 2003 to 2006. She also earned a Bachelor of Engineering (BE) in the same field from the same institution, completing her undergraduate studies from 1999 to 2003. Her educational background provides a solid foundation for her work in HR services and process optimization.
HR Initiatives and Process Improvement
In her current role, Lina leads HR Knowledge Management initiatives to ensure effective communication regarding policy, process, or systems changes. She develops and implements continuous improvement processes, procedures, and systems for executing HR service requests and transactions. Additionally, she conducts audits of key processes to ensure compliance and proposes internal control standards.