Kevin Tan
About Kevin Tan
Kevin Tan is a Support Specialist at CareDox, Inc., where he has worked since 2018. He specializes in developing training materials, facilitating cross-departmental collaboration, and enhancing user experience through effective support strategies.
Work at CareDox, Inc.
Kevin Tan has been employed at CareDox, Inc. as a Support Specialist since 2018. In this role, he has developed training materials and procedures aimed at enhancing user experience and efficiency. He has also created a joint report that involved collaboration between sales, product, and customer service departments, focusing on improvement recommendations. His responsibilities include training and monitoring customer service associates to ensure high-quality support and service delivery. Additionally, he has worked closely with management and product teams to analyze the effectiveness of the web application, contributing to ongoing product improvements.
Education and Expertise
Kevin Tan holds a Master of Business Administration (MBA) from Pace University - Lubin School of Business, where he studied Business Analytics from 2020 to 2022. Prior to this, he earned a Bachelor of Business Administration (BBA) in Entrepreneurship/Entrepreneurial Studies from Zicklin School of Business, completing his studies from 2012 to 2016. His educational background equips him with skills in business analysis and entrepreneurial strategies, which he applies in his current role.
Background
Before his current position, Kevin Tan worked as a Support Specialist Intern at CareDox, Inc. from 2017 to 2018. During this internship, he gained practical experience in customer support and contributed to various projects. His early exposure to the company laid the foundation for his subsequent full-time role, allowing him to understand the company's operations and customer needs.
Achievements in Workflow Optimization
In his role at CareDox, Inc., Kevin Tan has modified and customized commercial programs such as Zendesk and JIRA for internal use. This work has optimized workflow processes, enhancing the efficiency of the support team. His contributions in this area demonstrate his ability to leverage technology to improve operational effectiveness.