Jeremiah Washburn
About Jeremiah Washburn
Jeremiah Washburn is a Solutions Manager with over 13 years of experience in the legal software industry, specializing in client management and optimization services. He holds an MBA and a PMP certification, and has worked in various roles across multiple companies, demonstrating a strong ability to solve complex problems and enhance client satisfaction.
Current Role at SchooLinks
Jeremiah Washburn serves as a Solutions Manager at SchooLinks, a position he has held since 2023. In this role, he focuses on solving complex problems and creating effective solutions that enhance client satisfaction and retention. His work involves collaborating with various teams to ensure that client needs are met efficiently.
Professional Experience in Legal Software Industry
With over 13 years of experience in the legal software industry, Jeremiah has specialized in client management and optimization services for Filevine users. His previous roles include Implementations Manager & Sales Enablement at Filevine and Senior Director of Professional Services and Customer Success at Encoretech. These positions have equipped him with a deep understanding of client needs and operational efficiencies.
Educational Background and Certifications
Jeremiah holds an MBA in Business Management from Westminster University, which he completed from 2009 to 2011. He also earned a Bachelor of Arts in English from the University of Utah between 2001 and 2005. Additionally, he has a PMP certification, showcasing his expertise in project management, particularly within the legal software sector.
Previous Work Experience
Jeremiah's career includes various roles across multiple organizations. He worked as an Optimizer at Vineskills for three months in 2023, and prior to that, he held positions such as Director of Implementation Services and Customer Success at GrowPath, and Manager of Professional Services Delivery and Sales Enablement at NetDocuments. His diverse background spans logistics and operations management as well.
Language Proficiency
Jeremiah is fluent in conversational Spanish, which enhances his ability to communicate effectively with a diverse client base. This skill is particularly valuable in his role as Solutions Manager, where understanding client needs across different backgrounds is essential.