Lauren Benefico, M.Ed
About Lauren Benefico, M.Ed
Lauren Benefico, M.Ed, serves as the Director of Customer Success at SchooLinks, where she focuses on onboarding new team members and enhancing hiring processes. With a background in customer experience and education, she possesses expertise in adult learning and training development.
Current Role at SchooLinks
Lauren Benefico serves as the Director of Customer Success at SchooLinks, a position she has held since 2024. In this role, she is responsible for onboarding new team members and supporting the hiring processes. She emphasizes the importance of creating effective systems and is dedicated to empowering both teams and customers through collaborative workshops.
Previous Experience in Customer Success
Prior to her current role, Lauren Benefico worked at G2 as an Enterprise Customer Success Manager from 2021 to 2023. She also held the position of Team Manager - Customer Success at SchooLinks for 11 months in 2023. Her earlier experience includes serving as a Customer Experience Manager at Discovery Inc from 2016 to 2018, and as an Implementation Manager at EVERFI from 2013 to 2016.
Educational Background
Lauren Benefico studied at Indiana University Bloomington, where she gained foundational knowledge in her field. She also attended the University of Illinois Urbana-Champaign, earning a Bachelor of Arts (B.A.) in Communication. Additionally, she holds a Master of Education (M.Ed.) from Arizona State University, specializing in Secondary Education.
Teaching Experience
Lauren Benefico has experience in education, having worked as a 7th Grade Language Arts Teacher for Teach For America and Alhambra School District from 2011 to 2013. This role contributed to her understanding of adult learning and training delivery, which she applies in her current position.
Skills and Strengths
Lauren Benefico's strengths include Communication, Activator, Winning Others Over, Positivity, and Arranger, as identified by the StrengthsFinder assessment. She is process-obsessed and has a passion for training and development, focusing on learning needs assessments and content creation.