Sydney Burrell
About Sydney Burrell
Sydney Burrell is a Customer Success Manager at SchooLinks, where she develops and facilitates training for key stakeholders. With a background in education and program management, she has held various roles at Reading Partners and has advanced degrees in Curriculum and Instruction.
Current Role at SchooLinks
Sydney Burrell serves as a Customer Success Manager at SchooLinks, a position she has held since 2021. In this role, she develops and facilitates both on-site and virtual trainings for key stakeholders. She acts as the product manager for SchooLinks' elementary product, overseeing its implementation and training across various districts. Additionally, she surfaces customer requests, issues, and feedback to the product team, ensuring that customer needs are addressed effectively.
Previous Experience at Reading Partners
Prior to her current role, Sydney Burrell worked at Reading Partners in various capacities. She served as Program Director from 2019 to 2021, and as Deputy Program Director from 2017 to 2019. Earlier in her tenure at Reading Partners, she held the position of Americorps Regional Site Coordinator from 2014 to 2015, and Program Associate for four months in 2015. She also worked as Program Manager from 2015 to 2017, contributing to the organization's mission in Silicon Valley and the Greater Los Angeles Area.
Educational Background
Sydney Burrell has a strong educational background in linguistics and education. She earned a Bachelor of Arts in Linguistics and Spanish Literature from Occidental College, completing her studies from 2010 to 2014. She furthered her education at The University of Kansas, where she obtained a Master of Science in Education with a focus on Curriculum and Instruction in Reading from 2016 to 2018. Additionally, she studied Spanish at Universidad de Pompeu Fabra for 11 months in 2013.
Technical Proficiency
Sydney Burrell is proficient in several project management and customer success tools. Her expertise includes using Catalyst, GuideCX, Asana, Notion, and JIRA. These tools assist her in managing projects and implementing customer success initiatives effectively, contributing to her role in enhancing customer experiences at SchooLinks.
Early Career at Age of Learning, Inc.
Before her tenure at Reading Partners, Sydney Burrell worked as a Customer Service Representative at Age of Learning, Inc. / ABCmouse.com in 2014. This early experience in customer service provided her with foundational skills in handling customer inquiries and support, which she has built upon in her subsequent roles.