Antonio Andres
About Antonio Andres
Antonio Andres is a Senior Technical Support Engineer at ScienceLogic, where he has worked since 2018. He has a background in computer science and information technology, with previous roles in customer service and technical support across various companies.
Current Role at ScienceLogic
Antonio Andres has been employed at ScienceLogic as a Senior Technical Support Engineer since 2018. In this role, he is responsible for providing technical support and solutions to clients, ensuring optimal performance of the company's software products. His experience in technical support allows him to address complex issues effectively and contribute to customer satisfaction.
Previous Experience in Technical Support
Before joining ScienceLogic, Antonio worked at Kaseya as a Senior Customer Support Engineer from 2013 to 2018. During this five-year tenure, he developed expertise in troubleshooting and resolving customer issues related to IT management software. Additionally, he served as a Computer Technician at Office Depot in two separate periods, first from 2010 to 2011 and then from 2012 to 2013, where he provided technical assistance and support to customers.
Military Background
Antonio served in the United States Marine Corps from 2006 to 2010. His four years of military service provided him with discipline and a strong work ethic, which he has carried into his civilian career. The skills acquired during his time in the Marines have contributed to his ability to work effectively in high-pressure environments.
Education and Qualifications
Antonio studied Computer Science at Miami Dade College, where he earned an Associate of Arts (AA) degree from 2010 to 2012. He furthered his education at Florida International University, obtaining a Bachelor of Science (BS) in Information Technology from 2012 to 2013. His educational background has equipped him with a solid foundation in technical knowledge and problem-solving skills.
Early Career Experience
Antonio's early career included a position as a Customer Service Representative at Sears, Roebuck and Co. in 2010, where he worked for three months in Aventura, FL. This role provided him with initial experience in customer service, which he later applied in his technical support roles.