Dave Repczynski
About Dave Repczynski
Dave Repczynski serves as the Senior Vice President of Customer Experience at ScienceLogic, where he has worked since 2021. He has extensive experience in customer success and support, having held various leadership roles at CA Technologies and CGI.
Work at ScienceLogic
Dave Repczynski currently serves as the Senior Vice President of Customer Experience at ScienceLogic, a position he has held since 2021. In this role, he focuses on enhancing customer experiences and improving customer retention metrics. His previous tenure at ScienceLogic included a role as Vice President of Customer Experience from 2019 to 2021. Repczynski's experience at ScienceLogic reflects his commitment to creating customer-centric strategies that drive satisfaction and loyalty.
Previous Experience at CA Technologies
Before his current role, Dave Repczynski worked at CA Technologies for seven years in various leadership positions. He served as Senior Director of Global Customer Success and Support from 2010 to 2017. Following this, he held the position of Vice President of Global Customer Success and Support from 2017 to 2019, during which CA Technologies was acquired by Broadcom. His earlier role at CA Technologies was as Director of Program Management from 2009 to 2010.
Education and Expertise
Dave Repczynski holds a Bachelor of Arts degree in German from the University of Maine and an MBA from the same institution. He also studied German Linguistics at Paris Lodron Universität Salzburg. His educational background supports his expertise in omni-channel service delivery and data-driven quality management. Repczynski is also a member of the TSIA Advisory Board for Customer Success, a role he began in 2023.
Background in Project Management
Dave Repczynski has a diverse background in project management, having worked at CGI as a Senior Project Manager in Software Development from 2000 to 2005. His experience spans multiple verticals, including enterprise software, consulting, financial services, and publishing. Repczynski's skills include capacity planning and workforce management, as well as a strong focus on organizational transformation and business process improvement.
Passion for Customer Experience
Dave Repczynski is passionate about creating customer experiences that exceed expectations. He emphasizes the importance of improving customer retention and Net Promoter Score (NPS) as key metrics for success. His approach combines strategic insights with a commitment to understanding customer needs, which has been a consistent theme throughout his career.