David Newfeld
About David Newfeld
David Newfeld is a Senior Technical Support Engineer at ScienceLogic, where he has worked since 2020. He brings over 20 years of experience in IT and software, with a strong focus on IT Operations Management and System Integration.
Work at ScienceLogic
David Newfeld has been employed at ScienceLogic as a Senior Technical Support Engineer since 2020. In this role, he is based in Herndon, Virginia, and has contributed to the company's technical support operations for four years. His responsibilities include providing technical assistance and ensuring customer satisfaction by resolving complex issues related to ScienceLogic's products and services.
Education and Expertise
David Newfeld holds a Master of Science (MS) degree from the University of North Texas. He also earned a Bachelor of Arts (BA) from Brown University. Additionally, he studied at the Shaolin Wu Yi Institute, where he achieved a 2nd Black belt. His educational background is complemented by a Teaching Certification from The University of Texas at Austin, enhancing his skills in technical training and development.
Background in IT and Software Industry
David Newfeld has over 20 years of experience in the IT and software industry, with a focus on IT Operations Management and System Integration. His career includes significant roles at Micro Focus and NetIQ, where he served as a Senior Consultant. He worked at Micro Focus from 2014 to 2020 and at NetIQ from 2005 to 2014, accumulating extensive knowledge in technical consulting and support.
Technical Training Experience
Prior to his consulting roles, David Newfeld worked as a Senior Technical Trainer at New Horizons Computer Learning Centers from 1999 to 2003. In this position, he developed and delivered training programs, enhancing the technical skills of participants. His expertise in Technical Training and Training Development is a key aspect of his professional profile.
Skills and Specializations
David Newfeld possesses specialized skills in Business Value Dashboard Modeling and IT Process Automation. He is experienced in architecting, implementing, and configuring complex solutions, applying industry best practices. His strong communication skills enable him to convey technical details effectively to stakeholders at all levels within an enterprise.