Luke W.
About Luke W.
Luke W. is a Customer Success Manager for EMEA at Sciencelogic, with a diverse background in technical support and engineering roles across various companies. He has accumulated significant experience in customer success and technical presales over his career, which spans more than a decade.
Current Role at ScienceLogic
Luke W. serves as the Customer Success Manager for the EMEA region at ScienceLogic since 2020. In this role, he focuses on enhancing customer satisfaction and ensuring successful implementation of ScienceLogic's solutions. His responsibilities include managing customer relationships and driving product adoption across the EMEA market. He operates from Reston, Virginia, United States.
Previous Experience at Talk Straight Group
Luke W. held multiple roles at Talk Straight Group from 2011 to 2018. He began as a Network Support Engineer from 2011 to 2012, followed by a position as Technical Support Manager from 2012 to 2014. He then transitioned to a Technical Presales Engineer role, which he held from 2014 to 2018. His tenure at Talk Straight Group spanned four years, during which he developed technical expertise and customer engagement skills in West Yorkshire, Kirklees, United Kingdom.
Experience at Netsweeper Inc.
Since 2018, Luke W. has been working as a Systems Engineer at Netsweeper Inc. in Waterloo, Ontario, Canada. In this capacity, he is involved in system design and implementation, contributing to the company's technical operations. His experience at Netsweeper complements his previous roles, enhancing his skill set in systems engineering.
Educational Background
Luke W. attended Cottingham High School from 1997 to 2003. His education provided a foundational knowledge base that supported his subsequent career in technical and engineering roles. The skills acquired during his schooling contributed to his professional development in the technology sector.
Early Career Experience
Before his roles at Talk Straight Group, Luke W. worked at Apd Communications as a Support and Installation Engineer from 2008 to 2010. He also served as an IT Support Technician at Longcroft School from 2003 to 2008. These early positions allowed him to gain practical experience in technical support and installations, laying the groundwork for his future career in customer success and engineering.