Marc Jensen
About Marc Jensen
Marc Jensen is a Channel Solutions Engineer at ScienceLogic, with a diverse technical background that includes roles in technical support, sales engineering, and customer success. He has extensive experience in networking technologies and is known for his ability to ease customer interactions with humor.
Current Role at ScienceLogic
Marc Jensen serves as a Channel Solutions Engineer at ScienceLogic, a position he has held since 2021. In this role, he focuses on developing and implementing solutions that enhance customer engagement and satisfaction. His responsibilities include collaborating with partners to optimize the use of ScienceLogic's products and ensuring effective communication between technical teams and customers.
Previous Experience in Technical Support and Engineering
Marc Jensen has a diverse technical background with extensive experience in various engineering roles. He worked at Infoblox from 2009 to 2017, starting as a Technical Support Engineer and advancing to Senior and Principal Escalations Engineer. His earlier roles included Systems Engineer at Olicom from 1993 to 1997, Network Engineer at FORE Systems from 1997 to 2000, and Network Engineer at Marconi Data Networks from 2000 to 2005. He also served as a Solutions Sales Engineer at Ericsson from 2006 to 2009 and as a Customer Success Manager at Bricata from 2017 to 2021.
Educational Background in Computer Science
Marc Jensen earned a Bachelor's degree in Computer Science from The University of Texas at Austin, where he studied from 1989 to 1992. This educational foundation has contributed to his extensive knowledge in networking and technology, enabling him to excel in various engineering and support roles throughout his career.
Expertise in Networking Technologies
Marc Jensen possesses expertise in Layer 2 and Layer 3 transport and routing protocols. He is skilled in network topology and protocols, including TCP/IP, 802.11p/q VLANs, and MPLS. Additionally, he has experience with legacy networking technologies such as ARCnet and Token-Ring, which enhances his ability to address a wide range of networking challenges.
Customer Interaction and Support Skills
Marc Jensen is known for his ability to inject humor into stressful situations, which helps ease customer interactions. He has a talent for assisting distressed customers in resolving issues and improving their use of solutions. His diverse roles in Technical Support, Field Support, Professional Services, and Sales Engineering have equipped him with the skills necessary to effectively engage with clients and enhance their overall experience.