Monica P.
About Monica P.
Monica P. is a Customer Success Manager at ScienceLogic, with a background in English Language and Literature and a Master's in Psychology. She has extensive experience in customer support roles across various companies, including Dell, Honeywell, and Oracle.
Current Role at ScienceLogic
Monica P. currently serves as a Customer Success Manager at ScienceLogic, a position she has held since 2023. Based in Reston, Virginia, she works remotely to ensure customer satisfaction and success with ScienceLogic's solutions. Her role involves collaborating with clients to understand their needs and providing support to enhance their experience with the company's products.
Previous Experience in Customer Support
Monica P. has extensive experience in customer support roles across various companies. She worked at Oracle as a Micros Hospitality Customer Support Analyst from 2017 to 2020 and as a Customer Support Analyst L2 from 2020 to 2021. Prior to her time at Oracle, she was a FAST Support Engineer at Honeywell for one year, from 2015 to 2016, and a Technical Support Analyst at Dell from 2013 to 2015.
Educational Background
Monica P. holds a Bachelor's degree in English Language and Literature from the University of Craiova. Additionally, she earned a Master's degree in Psychology from the National Academy of Intelligence Mihai Viteazul, completing her studies there from 2010 to 2012. Her educational background supports her roles in customer success and technical support.
Career Progression
Monica P. has demonstrated a steady career progression in customer success and technical support. She began her career at Dell and transitioned to Honeywell, followed by Oracle. At ScienceLogic, she initially worked as an Associate Customer Success Manager from 2021 to 2023 before advancing to her current role. Her diverse experiences have contributed to her expertise in managing customer relationships.