Patricia Bailey, Csm, Cspo, Sa Fe Spc
About Patricia Bailey, Csm, Cspo, Sa Fe Spc
Patricia Bailey is a Scrum Master with extensive experience in Agile practices, having trained teams in effective meeting facilitation and facilitated Scrum and Kanban ceremonies across various teams. She has held previous roles in product management and customer support at several technology companies.
Work at ScienceLogic
Patricia Bailey has been serving as a Scrum Master at ScienceLogic since 2012. In this role, she has facilitated Scrum ceremonies for multiple development teams, including both collocated and globally distributed teams. Her responsibilities include conducting Quarterly and Weekly New Hire training sessions focused on Enterprise Agile Practices. Additionally, she acts as a liaison with Service Delivery departments to manage cross-team processes, such as customer escalations and product defects.
Previous Experience in Product Management
Before her tenure at ScienceLogic, Patricia Bailey held positions as a Product Manager at Sterling Software and IONA Technologies. She worked at Sterling Software from 1997 to 1999 for two years, and later at IONA Technologies for six months in 2000. These roles provided her with foundational experience in product management and development.
Customer Support and Services Management
Patricia Bailey worked at HyperOffice from 2007 to 2012 as the Manager of Customer Support & Services. In this position, she was responsible for overseeing customer support operations and ensuring service quality. Her experience in customer support has contributed to her skills in managing cross-team processes and customer escalations.
Training and Coaching Expertise
Patricia Bailey has a strong background in training and coaching teams in Agile methodologies. She has trained the HR team in effective meeting facilitation techniques and facilitated Kanban ceremonies for the Finance team. Additionally, she employs innovative methods, such as LEGO Serious Play, to coach teams in Scrum and Kanban practices.