Rachael Kelly
About Rachael Kelly
Rachael Kelly is a User Experience Researcher and Designer with extensive experience in service design and research. She has worked at various institutions, including The Trustees of Reservations and ScienceLogic, and holds a Master's degree in Human Factors in Information Design from Bentley University.
Current Role at ScienceLogic
Rachael Kelly is currently employed at ScienceLogic as a User Experience Researcher and Designer. She has held this position since 2021, contributing to the development of user-centric designs and research strategies. In her role, she collaborates with cross-functional teams, including Product, Development, and Sales, to enhance features related to cloud services such as AWS, Azure, and VMware. Her work focuses on improving user experience and integrating customer research into product development.
Previous Experience in User Experience and Design
Before joining ScienceLogic, Rachael Kelly worked at Bentley University User Experience Center as a UX Research and Design Consultant from 2019 to 2020. She also served as Manager of Learning & Engagement at The Trustees of Reservations, where she focused on service design and research. Additionally, she held various roles in the arts and education sectors, including positions at the deCordova Sculpture Park and Museum, Symphony Space, and the Museum of the City of New York.
Educational Background
Rachael Kelly holds a Master of Science in Human Factors in Information Design from Bentley University, which she completed in 2020. She also earned a Master of Arts in Art History from SOAS, University of London. Her undergraduate studies were completed at Vassar College, where she received a Bachelor of Arts in Art History. This educational foundation supports her expertise in user experience research and design.
Advocacy and Accessibility Initiatives
Throughout her career, Rachael Kelly has led efforts to improve accessibility within various organizations. She has advocated for design, product, and federal engagement teams, emphasizing the importance of inclusive design practices. Her experience at The John F. Kennedy Center for the Performing Arts as Coordinator of Visual Arts in the Office of Accessibility highlights her commitment to enhancing accessibility in the arts.
Collaborative Projects and Strategies
Rachael Kelly has designed a Research Operations strategy aimed at enhancing internal subject matter expert engagement. This strategy integrates customer research for an AI/ML-powered IT Operations platform. She has collaborated with cross-functional teams in an Agile environment to drive improvements in product features and user experience, demonstrating her ability to work effectively across various disciplines.