Ray Hsu
About Ray Hsu
Ray Hsu serves as the Global Service Delivery Manager at ScienceLogic in Taipei City, Taiwan, where he has worked since 2020. He holds a Bachelor's degree in Informatics from the University of Washington and has previous experience as a Professional Service Engineer and Web Content Manager.
Work at ScienceLogic
Ray Hsu has been serving as the Global Service Delivery Manager at ScienceLogic since 2020. In this role, he is responsible for overseeing the delivery of services globally, ensuring that the Professional Services team operates efficiently. He allocates tasks to Professional Services Engineers based on their specific skill sets, optimizing team performance. Hsu also assists the Sales Team by providing technical expertise during pre-sales meetings with customers, enhancing the overall customer engagement process. His experience in this position builds on his previous role at ScienceLogic as a Professional Service Engineer from 2015 to 2020.
Education and Expertise
Ray Hsu earned a Bachelor's degree in Informatics from the University of Washington, where he studied from 2008 to 2012. This educational background provided him with a solid foundation in information technology and systems. His expertise is further developed through his professional experience in service delivery and technical support within the technology sector, particularly with ScienceLogic's SL1 and PowerFlow products.
Background
Before his current role at ScienceLogic, Ray Hsu worked as a Professional Service Engineer at the same company from 2015 to 2020. His earlier career includes a position as a Web Content Manager at MiTAC Inc. from 2014 to 2015. Throughout his career, he has focused on enhancing service delivery and technical support, particularly in the APAC region.
Mentorship and Team Development
In his current role, Ray Hsu mentors Professional Services Engineers in the APAC region. He focuses on enhancing their understanding of ScienceLogic's SL1 and PowerFlow products, contributing to the professional development of his team. His mentorship helps ensure that the team is well-equipped to meet customer needs and deliver high-quality service.