René D. Cantwell
About René D. Cantwell
René D. Cantwell is a Senior Technical Support Manager at ScienceLogic, with over 25 years of experience in technical support and business analysis. He has a strong background in operational efficiency and support readiness, having previously worked at CA Technologies and Broadcom Inc.
Current Role at ScienceLogic
René D. Cantwell serves as the Sr Technical Support Manager at ScienceLogic since 2019. In this role, he is responsible for ensuring support readiness by creating and delivering product release pre-briefs for Senior Customer Support & Success Leadership. He leads initiatives aimed at improving operational efficiency and collaborates with various teams to enhance customer support.
Previous Experience at CA Technologies
Cantwell worked at CA Technologies for a total of 13 years, first as a Principal Support Engineer from 1994 to 2007 and later as a Principal Business Insight Analyst from 2007 to 2019. His tenure included efforts in aligning IT Business Management and Agile Central teams, as well as driving improvements in product supportability through Root Cause Analysis.
Background in Telecommunications
Before his time at CA Technologies, René D. Cantwell worked at AT&T Bell Laboratories as a System Administrator and Support Engineer from 1984 to 1994. This role contributed to his extensive technical background and experience in support operations.
Education and Training
Cantwell completed his high school education at Timberlane High School from 1975 to 1979. He furthered his education at Northern Essex Community College, where he achieved a Certificate Program in 1981. His educational background supports his technical expertise and analytical skills.
Expertise in Support Operations
René D. Cantwell has extensive experience in leading support readiness and operational efficiency efforts. He provides data and analysis for Support Delivery metric reviews and offers continuous insights to business stakeholders. His expertise includes telemetry adoption and acting as a representative for the Customer Support & Success organization during the product lifecycle.