Abhilasha Narayan
About Abhilasha Narayan
Abhilasha Narayan serves as the Supervisor of Tech Ops Engineering at Scientific Games, where she leads Incident and Problem Management governance. With a background in cloud infrastructure management and extensive experience in technical support and problem management, she has held various roles at companies including Symantec Corporation and Sungard Availability Services.
Current Role at Scientific Games
Abhilasha Narayan serves as Supervisor in the Tech Ops Engineering department at Scientific Games, a position she has held since 2020. In this role, she leads the Incident and Problem Management governance, overseeing the application support engineering team. Her responsibilities include managing the day-to-day activities of the team and ensuring the health of the production environment. She also reports on team performance on a monthly basis, contributing to the overall operational efficiency of the organization.
Previous Experience in Tech Operations
Prior to her current position, Abhilasha Narayan accumulated significant experience in tech operations. She worked at Symantec Corporation (now Veritas Software) as a Duty Manager from 2010 to 2015, where she was based in Pune, India. Following this, she served as a Specialist in Problem Management at Sungard Availability Services from 2015 to 2019, also in Pune. Her early career included a role as a Technical Support Officer at Convergys from 2009 to 2010.
Education and Academic Background
Abhilasha Narayan holds a Bachelor of Engineering in Computer Science from the University of Pune, which she completed from 2005 to 2009. She furthered her education by obtaining a Post Graduate Diploma in Information Technology from SYMBIOSIS International University, Pune, from 2011 to 2014. This academic background has provided her with a solid foundation in technology and engineering principles.
Expertise in Cloud Infrastructure Management
Abhilasha Narayan possesses expertise in managing cloud infrastructure, focusing on ensuring high availability, fault tolerance, and scalability for mission-critical business systems. This skill set is critical in her current role, where she oversees the operational aspects of technology that support business functions. Her experience includes processing and report writing for engineers involved in database applications, systems administration, and network management.